Refund & Returns Policy
Digital memberships, sticker packs and cancellations
Seller: Donna Valentina McDonogh-Hijner · PaperPop
14-day refunds
If you change your mind or are not satisfied, you can request a full refund within 14 days of your payment date. This covers PaperPop membership payments, including renewals, and one-time sticker pack purchases.
How to request a refund
Paddle is the Merchant of Record and handles payments, billing enquiries and refunds. Visit paddle.net and provide your purchase email and receipt or transaction details. Paddle will confirm the outcome and return approved refunds through the original payment method.
Request a refund through PaddleDigital returns and access
PaperPop supplies digital products only, so there is nothing physical to post back. An approved refund or chargeback removes access granted by that payment, including the refunded sticker pack. Other valid purchases remain unaffected. One-time packs you keep are yours forever; membership cancellation does not remove them.
Cancelling a membership
Because PaperPop is a digital subscription, a membership can be cancelled at any time. Cancellation stops future charges and access continues until the end of the current paid period.
Cancellation does not itself request a refund. Use Paddle's refund request process separately. Your 14-day free trial costs R0 and does not create a payment to refund. This policy does not limit your statutory consumer rights or Paddle's refund obligations.
Contact xoxopaperpop@gmail.com about refund questions.